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I’m upset with Intuit and I’m not sure what to do about it. First and foremost, let me get this out of the way. I love on the Macintosh.

I’ve used Quicken since at least 1995 (those are the oldest entries in my register in Quicken today, but I think I’ve used it longer than that) and I have over 6000 entries. That’s 15 years of use and loyalty to a piece of software.

You don’t often find that. In fact, I’m pretty sure the only other piece of software I’ve been using as long on my Macintosh is (I was a beta-tester for BBEdit back in the day). So, clearly, I find value in the software, enjoy the software, and have been a loyal user of the software for many years. But something changed 4 years ago. In November 2006, Intuit released an update to their Quicken software for the Mac, Quicken 2007 for Mac. This was a yearly update to the prior product Quicken – for Mac 2006, which had been released the prior year in August 2005.

Things were looking up, we seemed to slowly be gaining ground back with Inuit and getting more regular updates. It didn’t bother Macintosh users too much that the Macintosh version and the Windows version were divergent.

The development effort at Inuit was clearly on the Windows side and the feature lists of the two products showed it. The Windows version was just more feature complete and capabilities had slowly eroded away from the Macintosh version of the software. I can even remember back to Quicken Deluxe 2000 for Mac.

We don’t garner the “Deluxe” branding anymore, it’s now just the “Essentials” (more later). Erosion of features was also true for Quicken 2007 for Mac, but we got. Then silence. Intuit, in order to support Leopard. Leopard was going to be such a dramatic change from the previous Panther release of Mac OSX, that they should just wait for it to hit the streets before releasing an update. Then in January 2008, Intuit.

So after just a bit more than a year from the release of Quicken 2007, Intuit was keeping their commitment to the Macintosh platform and performing an update, which was “slated for a fall 2008 release”. Then the fall came and went, but we kept hearing about Quicken Financial Life for Mac. Finally, we got to see it when MacWorld did a in February 2009 and noted that it “remains a work in progress at this early stage”. A “work in progress”? A full year after it was announced? That’s when I got involved. I was upset, because Intuit kept sending me upgrade offers for QuickBooks, so I Tweeted this in March 2009: @ @ @.

Stop sending me upgrade offers. I won’t upgrade until you support the Mac properly again. From That got @QuickenPRChels attention. She contacted me about it and offered me a seat at the Beta table (which was an open beta at the time, anyone could join it). I downloaded the software, ran the installation, and cringed.

I then wrote them a very nice email: From: Robert A. Pickering Jr. Sent: Wednesday, March 04, 2009 4:59 PM To: Marti, Chelsea Subject: Re: Quicken Financial Life for Mac beta Chelsea, I greatly appreciate the invite to the Beta. I’ve converted my data, imported it, and started working with the application. I want you first to understand that I’ve been a VERY loyal Intuit and Quicken customer.

Several of my accounts date back to 1995. I have over 6000 transactions in Quicken. I also appreciate the difficulty in “starting from scratch”, it’s not easy. I’m not sure where the feedback on the design, features, and capabilities of Quicken Financial Life have come from, but it’s not from long-time Quicken and Macintosh users. The new application is frankly awful. I’m not sure if you are a Quicken Macintosh user or not, but I seriously doubt you’d use it.

It appears that the current Beta has had every feature that makes Quicken, well Quicken, completely gutted out of it. It’s now a flashy glorified Checkbook register. If this is the direction that Intuit believes Macintosh customers want them to move, they are sorely mistaken. I’ve talked with a large number of Quicken / Macintosh users, without fail, all of them say: Give me the exact same solution that is available for Windows, and keep them in synch with updates. Quicken 2009 for Windows is a complete product, and a great one. Why can’t that be put on the Macintosh?

Mac mini 2014 emulator box. Most of my friends now run the Windows version in a Virtualization environment like VMware Fusion or Parallels. I’ve been a Macintosh user since 1984. I’ve been a Intuit/Quicken customer since 1995 (maybe earlier). I would be happen to speak to someone, though I’m guessing it’s too late to have any real impact on the product direction. Thank you very much. I was very impressed by Intuit’s and your response to my Twitter message, it’s amazing to have access to people in a company that can actually assist you. For that, I applaud Intuit and yourself.