Can't remove additional mailbox(es) from Outlook By anthony.sartini 10 years ago The problem I am experiencing lately is that when I add additional mailboxes to my Outlook, I can't seem to.

To view email and folders for another Outlook user you have been delegated access to through Information Technology (IT), please do the following: Note: These instructions will only work after the owner of the mailbox has through IT. Outlook Web App: • Visit owa.sauss.net and click your name in the top-right corner to view “My accounts” • Click “Open another mailbox” • Enter the name of the mailbox you have been delegated • Choose Open • Another tab will open to show the Inbox of the other mailbox Windows: • Owner of mailbox will submit request though IT helpdesk to grant delegate access. Process take at least 30 minutes after IT has confirmed that the delegation request has been processed through Active Directory. • Close and Re-Open the Outlook 2016 Client • Scroll Down on the Folders Pane to locate the name of the account you have been delegated • This will allow you to view the mail in each of the folders of their mailbox.

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• Pro Tip: You can right click on any folder or mailbox name in Outlook client to open it in a new window • To send on behalf of this user, create a new email, choose “Options” and enable to “From” field. This will present a dropdown where you can send from the delegated address. You may need to enable to “From” field in the Message Options Tab. Mac: Add the mailbox under People I am a Delegate for • This method is best used when you are a delegate for another user’s mailbox or when you have permissions to several folders in a shared mailbox.

• This method can also be used when you have full access permissions to a mailbox. • To open the shared mailbox, click Accounts on the Tools menu, click Advanced, and then click Delegates. Add the mailbox under People I am a delegate for. • Note If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.

IT Help Have an IT question? How can we help you? Enter you question Our Best Answer How do I add a shared mailbox in Outlook 2011/2016 (Mac)? • Open Outlook for Mac, select the Tools menu then Accounts • Select your Deakin account and Advanced. • Select the Delegates tab • In the section People I am a delegate for select the + symbol • Type in the name of the shared mailbox, then select the desired user from the result list and click Add • Select OK to close the accounts window After a short period of time that shared mailbox will appear as a folder in the View list on the left side.

How do I send an email from the shared mailbox? You can send email messages by specifying the shared mailbox account as the sender in the From line using the drop-down menu.