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Hi Gerard, First I would like to confirm if you use Exchange account in Outlook 2016 for Mac, if yes, I suggest you try the methods in this to see if the issue can be solved If not, I suggest you do the following troubleshooting steps: • Open your Outlook for Mac client>Tools, make sure the status is Online and your Mac connected to network. See the screenshot below: • To identity if add-ins cause the abnormal operation of Outlook, I suggest you Start up Mac in safe mode to see if your account can be connected to Outlook for Mac. Here are the steps: • Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display.

Setup instructions for: Exchange mailbox. Outlook.com or Office 365 mailbox. To set up Outlook 2011 for Mac: Open Outlook and navigate to Tools > Accounts. In the Accounts window, click the plus sign '+' in the lower left-hand corner and choose Exchange. In the new window, fill in the following fields, then click on Add Account.

If you don't see the Apple logo,. • Release the shift key when you see the login window.

If your startup disk is encrypted with, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder. To leave safe mode, restart your Mac without pressing any keys during startup.

If the method above doesn’t work, could you please provide us with the following information for further troubleshooting? • Check if there are any Sync Errors in Tools >Sync Errors, you can refer to the screenshot above. And if yes, please send us the screenshot of it via.

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• A screenshot of your Account status, you can check it by opening Outlook for Mac> Tools>Accounts. • A screenshot of the connected status, please check it in the right down corner. See the screenshot below: • The version of your Outlook client.

For example, Version 15.30 (170107). You can check it by the following steps: • Click on the menu labeled Outlook (next to the Apple logo in the top left corner of the screen). • Click About Outlook. • The version of your Mac OS, for example, Sierra 10.12.3. Thanks, Amanda Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the download you receive from the third-party linked sites or any support related to the download or the downloaded technology. If you need support relating to the third party technology, please contact the manufacturer directly.

Hi Gerard, Thanks for your PM. I found from the 2 pictures in the PM that your accounts are not connected to Outlook for Mac client. And to identify if the problem is related to the network, I suggest you change another network environment such as wired network to see if the account still cannot connect to internet. Besides, did you try my method above to start up Mac in safe mode? Also, could you please provide us with a screenshot of the sync error based on the steps above? @Digby, as the problem might be caused by different reasons, I suggest you post a new thread in our forum for dedicated assistance.

Thanks for your understanding. Best Regards, Amanda. Hi Gerard, Thanks for your PM.

From the PM, I found that my test account also cannot be configured to your Outlook for Mac client. So I sent you another test account via and you can try to configure it to your Outlook 2016 for Mac client to see if it can be connected. And please tick Configure automatically when you configure the test account and your Office 365 account in Outlook for Mac. If the account still cannot be connected, please check if the issue can be resolved by referring to the methods in this article:.

If not, Please try to tick Configure automatically and reconfigure the account. If the account still cannot be connected after doing the methods above, I suggest you first remove the accounts from the Outlook 2016 for Mac client, then delete the keychain via the steps below: • Make sure you quite Outlook and other Office apps. Go to KeyChain Access • Search 'Exchange' under Login --> All Items and delete everything • Search 'Office' and delete everything • Search 'ADAL' and delete everything • Launch Outlook • You will get the activation prompt and then If account is already added. After do that, if the issue still exists, could you please collect troubleshooting log for further analyzing? • In Outlook, go to 'Window'> “Sync Errors” > click on the gear on top right > “Turn on logging”. • Restart and reproduce the issue you experience.